Privacy Policy

We may collect the following types of personal information in connection with our Services:

• Contact Information: Name (first, middle, last), email address, phone number, and mailing address.
• Demographic Information: Date of birth, gender, and marital status.
• Household Information: Family groupings and household relationships.
• Church Participation: Group and ministry memberships, volunteer roles, and attendance records.
• Pastoral Care Notes: Confidential notes related to pastoral visits, counseling, and spiritual care.
• Communication Records: Records of emails and text messages sent to you through our systems.
• Donation Information: Giving history, amounts, and dates as provided by our third-party payment processor (we do not store credit card or bank account numbers).
• Photos and Media: Photographs and video recordings from church events and services.
• Authentication Credentials: Email address and encrypted password for users with administrative accounts.

We collect personal information through the following methods:

• Directly from you: When you provide information through visitor cards, registration forms, event sign-ups, or by contacting us.
• Through church staff: When authorized staff or volunteers enter your information into our church management system on your behalf.
• Through our website: Via cookies and similar technologies when you browse our site.
• Through third-party services: Such as donation confirmations from Tithely or interactions with embedded YouTube videos and Google Maps.
• Through our attendance system: When you check in at services or events.

We use the information we collect for the following purposes:

• Facilitating church membership and building community.
• Communicating with you about services, events, and church news via email, SMS, or newsletter.
• Providing pastoral care and spiritual support.
• Managing group and ministry participation.
• Processing and recording donations for tax receipt purposes.
• Recording attendance at services and events.
• Maintaining and improving our website and digital services.
• Complying with legal and regulatory obligations.

We use the following third-party services to operate our Services. These providers may process your data as described below:

• Supabase: Cloud database hosting for our church management system (hosted in the United States).
• Resend: Email delivery service used to send church communications from noreply@newsongtn.cc.
• Twilio: SMS delivery service used to send text messages.
• Tithely: Online donation processing platform. See Tithely's Privacy Policy for details on how they handle payment data.
• YouTube (Google): Hosting and embedding of sermon videos.
• Google Maps: Embedded map on our website for directions to our location.
• Facebook (Meta): Social media presence and content sharing.
• Vercel: Website hosting and deployment platform.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share information when required by law, to protect the safety of individuals, or to enforce our terms of service.

Our website may use the following types of cookies:

• Essential Cookies: Session cookies required for authentication and site functionality.
• Third-Party Cookies: Embedded YouTube videos and Google Maps may set their own cookies. These are governed by the respective third-party privacy policies.

We do not use advertising cookies, retargeting pixels, or third-party analytics tracking on our website. You can manage cookie preferences through your browser settings.

We send email communications from noreply@newsongtn.cc using our email service provider. These may include church announcements, event information, newsletters, and other ministry-related updates.

In compliance with the CAN-SPAM Act:

• Every email includes our physical mailing address: 3825 Hwy 66 South, Suite A, Rogersville, TN 37857.
• Every email includes a clear mechanism to unsubscribe.
• Unsubscribe requests are honored within 10 business days.
• Subject lines accurately reflect the content of the email.
• We do not sell or share your email address with unrelated third parties.

Our monthly newsletter is sent to active participants who have opted in to receive it. You may unsubscribe at any time.

We may send text messages from +1 (423) 820-2049 using our SMS service provider. These messages may include event reminders, church updates, prayer requests, and other ministry-related communications.

In compliance with the Telephone Consumer Protection Act (TCPA):

• We obtain your prior express written consent before sending you text messages. Consent to receive text messages is separate from consent to receive email communications.
• Message frequency varies based on church activities.
• Message and data rates may apply.
• To opt out, reply STOP to any message. You may also opt out by texting QUIT, END, CANCEL, OPT-OUT, REVOKE, or UNSUBSCRIBE, or by any other reasonable method.
• For help, reply HELP or contact us at admin@newsongtn.cc.
• Consent to receive text messages is not a condition of church membership, attendance, or participation in any church service or program.
• We will honor your opt-out request within 10 business days and may send one brief confirmation message.

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 through our website without verifiable parental consent.

For church programs involving minors (such as children's ministry, Vacation Bible School, or youth activities), parental or guardian consent is obtained separately through registration forms prior to participation.

Photographs or videos of minors will not be individually identified on our website or social media without parental authorization.

If you are a parent or guardian and believe your child's personal information was collected without your consent, please contact us at admin@newsongtn.cc and we will promptly delete the information.

Online donations are processed through Tithely, a third-party payment platform. When you make a donation:

• Your payment information (credit card number, bank account details) is collected and processed directly by Tithely. NSFC does not store your full payment card or bank account information.
• Tithely is PCI DSS compliant and all financial data is transmitted via encrypted connections.
• We receive transaction confirmation data (donor name, amount, date) for the purpose of issuing tax receipts and maintaining giving records as required by the IRS.
• Donor information will not be sold, traded, or shared with unrelated third parties.

Please review Tithely's Privacy Policy and Terms of Service for details on how they handle your financial data.

Church services and events may be photographed, recorded, and livestreamed. These recordings may be posted to our website, YouTube channel, and Facebook page for the purpose of sharing our ministry with the broader community.

• Attendees at services and events may appear in photographs or video recordings.
• Signage at our facility notifies attendees that recording may take place.
• If you do not wish to appear in recordings, please notify a staff member or usher so seating accommodations can be made.
• To request removal of a specific photo or video, contact us at admin@newsongtn.cc.
• Photographs or videos of minors will not be individually identified without parental authorization.

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Row-level security policies in our database to control data access.
• Encrypted authentication credentials (passwords are never stored in plain text).
• HTTPS encryption for all data transmitted between your browser and our website.
• Access to personal data is limited to authorized church administrators and staff.
• Pastoral care notes are treated with additional confidentiality and can be marked as private.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to any legal retention requirements (such as IRS donation records).
• Opt-Out: Opt out of email communications by clicking unsubscribe in any email, or opt out of SMS by replying STOP.
• Complaint: Lodge a concern with church leadership regarding how your data is handled.

To exercise any of these rights, please contact us at admin@newsongtn.cc. We will respond to your request within 30 days.

We retain your personal information for as long as it is necessary to fulfill the purposes described in this policy, including:

• Active member data is retained for the duration of your involvement with the church.
• Donation records are retained in accordance with IRS requirements for nonprofit organizations.
• Communication logs are retained for a reasonable period to support church operations.
• Inactive records are reviewed periodically and may be archived or deleted.

You may request deletion of your data at any time by contacting admin@newsongtn.cc.

Our website contains links to our social media profiles on Facebook and YouTube, as well as embedded content from these platforms (such as sermon videos and maps).

• Embedded YouTube videos and Google Maps may set their own cookies and collect data according to their respective privacy policies.
• NSFC is not responsible for the privacy practices of third-party platforms.
• Links to external websites do not constitute an endorsement of their content or privacy practices.

We encourage you to review the privacy policies of any third-party services you interact with through our website.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes:

• The revised policy will be posted on this page with an updated “Last Updated” date.
• Significant changes will be communicated through our website or via email.
• Your continued use of our Services after changes are posted constitutes acceptance of the updated policy.